The Muscle of CalOptima

The strengths or muscle of CalOptima is in the ability to provide services to such a large population that is extremely diverse. Services and operations departments allow for a the company to operate together and smoothly in supporting their members. The domino effect can be seen very clearly at CalOptima as one department often relies on many others. A specific example that shows the strength of the organization is how the Health Education department is able to work with the Cultural and Linguistics department to publish educational material on multiple conditions and diseases in the 5 threshold languages in the community and stay in accordance with regulations of being culturally sensitive.


If I was in charge of the organization there are just a few adjustments I would make. The first would be to evaluate the management of every department on a quarterly basis to ensure quality. I found that when management in certain departments become complacent it often effects other employees and creates issues between the different levels. Another adjustment I would make it ensure that all employees are with co-workers within their same department. Due to the size of the company it was often difficult to create department bonding as employees were placed in open spots rather than with their department. Lastly, I would update all information systems with the support and guidance of those that use them most rather than the management. A happy employee is one that is heard and is supported by their superiors in efforts to make their position more efficient and easier. I believe these would be the changes I would make if in charge of such a large organization similar to CalOptima.